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For Legacy Individual Members (Monthly Subscriptions)
Helpful information for members on individual, monthly subscription plans. Notice: As of September 30, 2022 Deskpass will no longer offer Individual Subscription Plans.
How do I cancel my reservation?
Is my credit used for my Desk reservation returned if I cancel?
What is a credit? What do I get with a credit?
How do I make a reservation?
Can I pause my membership?
How do I un-pause my account?
How do I connect to the WiFi?
What is the cancelation policy for meeting rooms?
How do I reserve a private office?
What is the cancelation policy for offices?
Do unused credits roll over to the next month?
Can I change my membership plan?
I didn’t use all my credits, can I have a refund?
What are the Annual Plan terms and conditions?
I’m trying to reserve a space and it says it’s closed
Why is a space no longer available on Deskpass?
What is identity (ID) verification with Stripe?
How does it work when Deskpass is asking for identity verification?
Can I bring a guest with me to my Deskpass reservation?
My account renewed but I didn't want it to. If I cancel can I have a refund?
Do 'MEET' or 'OFFICE' reservations require a Deskpass credit?
Can I use my credits to book a private room instead?
How do I cancel my account?