At Deskpass, we are committed to making our community as secure as possible for everyone. That's why before booking a space we may ask for your government ID and have you confirm your legal name. This may be particularly likely for spaces that offer after-hours or 24-hour entry. The information helps us keep Deskpass secure, prevent fraud, and increase trust.

How does Deskpass verify my identity?

Verifying your identity is free, quick, easy, and secure. You can do it from your desktop or mobile device by following prompts in your Deskpass app, or by going to the Verification section in your Deskpass application's Account page.

Here’s how it works:

First you will be prompted to scan both sides of your government-issued ID. A drivers license, passport, or national identity card work best.

Next you are prompted to take a selfie photo in which we use liveness algorithms to ensure that you are in fact a real human being and that your face matches the picture on your ID.

Make sure to be in good light, eliminate reflections on your ID, and remove your glasses. You may be prompted to repeat if one of the conditions wasn’t quite right.

Privacy

We take privacy seriously. The information you provide during the process of adding your government ID is governed by our Privacy Policy and sent to us and our third-party databases using the same secure encryption that websites use to transmit credit card numbers. Our third-party databases handle this information according to our contracts with these third-parties.

Deskpass does not store images of your complete photo ID. We only save your name and the facial photo on your ID, and we only do so if you are successfully authenticated. If your authentication fails, Deskpass stores none of your ID data. To enable us to verify you, your data is temporarily and securely held by our GDPR compliant authentication partner, where it is permanently deleted from their servers after 30 days.

Note that you may at any time request Deskpass to permanently delete your authenticated information at support@deskpass.com.

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