Deskpass is a recurring monthly subscription, with no commitments or cancellation fees.
This means you can cancel your account instantly at any time, to avoid any future billing. You can also reactivate your account at any time without any reactivation fees.
Given the flexibility to manage your account instantly at any time, we do not have the ability to issue a refund for credits that were not used.
However, as a courtesy to our members, if your subscription renews for another month and you did not intend for it to renew for an additional month, and you have not used any credits this new billing period, we will issue a refund of the most recent charge once that account has been cancelled.
When you cancel your account you'll lose any accrued credits on your account.
If you'd still like to cancel your account, please follow the directions below.
- Login to Deskpass at: https://app.deskpass.com/login
- Click on Account Edit
- Scroll all the way down and click on the Cancel Subscription link (in red text)
- Complete the cancellation process
- Once your account has been cancelled, you can request a refund of the most recent charge if you have not used any credits this new billing period, please contact our Support Team.
Thanks for being a Deskpass member. You are able to reactivate your membership at anytime, so feel free to come back and join us!